Frequently asked questions

We are represented at the most important beekeeping trade fairs in German-speaking countries and look forward to your visit! The trade fair dates for 2025 are

• January 25-26, 2025: Celle Beekeeping Days, Celle (DE)(more info)
• February 14-16, 2025: Conference of the Austrian Beekeepers' Association in Wels (AT) (further information)
• February 22-23, 2025: Apisticus Day, Münster beekeeping and bee fair in Münster (DE)
• November 07-09, 2025: eurobee, the European beekeeping fair in Friedrichshafen (DE)

You can order jars in the "Jars & Lids" category and bee feed in the "Feeding Bees" category.

Within Germany we offer free shipping from € 175.00 value of goods, to Austria, Belgium, the Netherlands and Luxembourg from € 350.00 value of goods.

Only bee feed and transparent hollow glass are excluded from free shipping. These items generally incur shipping costs when ordered, even in combination with other items.

The statutory warranty applies to defective products and is 2 years after purchase of the goods.

Your order is put together by hand, checked for quality and completeness and dispatched as quickly as possible. When your order arrives depends on the respective shipping service provider and can therefore vary.

As a rule, the delivery time within Germany is 2-4 working days. Shipping to other EU countries takes a little longer, as parcel and shipping service providers have different delivery times for EU shipments.

You can track your parcel or shipping delivery using the tracking number provided by our shipping service providers in the order confirmation.

If you live in a remote area, our parcel service provider will deliver each parcel directly to your home for an additional fee of €20.00.

We will be happy to request prices for forwarding shipments separately from our forwarding partner.

We offer free shipping within Germany from € 175.00 value of goods, to Austria, Belgium, the Netherlands and Luxembourg from € 350.00 value of goods.

Only bee food and transparent hollow glass are excluded from free shipping. These items generally incur shipping costs when ordered, even in combination with other items.

Your order is put together by hand, checked for quality and completeness and dispatched as quickly as possible. When your order arrives depends on the respective shipping service provider and can therefore vary.

As a rule, the delivery time within Germany is 2-4 working days. Shipping to other EU countries takes a little longer, as parcel and shipping service providers have different delivery times for EU shipments.

You can track your parcel or shipping delivery using the tracking number provided by our shipping service providers in the order confirmation.

If you live in a remote area, our parcel service provider will deliver each parcel directly to your home for an additional fee of €20.00.

We will be happy to request prices for forwarding shipments separately from our forwarding partner.

We only ship our goods within the European Union.

However, if you live in a country outside the EU, you can order by providing a delivery address (family, acquaintance, parcel service provider, etc.) in a neighboring EU country. This person or service provider is then the recipient of the goods and you are the invoice recipient.

Please send us an order by e-mail with the following information:

• full delivery address (EU country)
• Full billing address (country in which you live)
• Article no.
• quantity

If you are resident in a country outside the European Union and have purchased and exported goods from us, you can have the VAT paid in Germany refunded.

All you need to do is provide proof after payment that you have exported the goods correctly. To do this, please send us the original invoice with a customs stamp by post. After checking and processing, we will refund the VAT amount to the bank account or PayPal account you used for payment. The original remains with us.

However, tax refunds are not possible when using service providers who ship the goods directly across the border to a non-EU country.